Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All transactions are secure and encrypted.
Do you offer gift cards?
Yes! Gift cards are available in various denominations and make the perfect gift for art lovers.
Can I cancel or modify my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been shipped, we cannot make changes.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders. Your artwork will be carefully packaged and shipped to ensure it arrives in perfect condition.
How long does shipping take?
UK orders typically arrive within 3-5 business days. International shipping times vary by location, usually 7-14 business days.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs and delivery times vary by destination.
How is my artwork packaged?
All artwork is professionally packaged with protective materials to ensure safe delivery. Larger pieces may require special handling.
Returns & Exchanges
What is your return policy?
We want you to love your artwork! If you're not completely satisfied, you may return items within 14 days of delivery for a full refund. We can not assume the cost of return delivery, but will be happy to refund the amount you paid for the art. Items must be in original condition. There are no returns for commissioned work.
How do I return an item?
Contact us to initiate a return. We'll provide you with return instructions and a return authorization number.
About Our Art
Are your artworks original or prints?
We offer original artworks.
Do you offer custom commissions?
Please contact us to discuss custom commission opportunities. We're happy to work with you to create a unique piece.
How should I care for my artwork?
Keep artwork away from direct sunlight and moisture. Dust gently with a soft, dry cloth. For specific care instructions based on the medium, please contact us. For more info
Do you offer framing services?
Some pieces come framed as indicated in the product description. For custom framing inquiries, please contact us.
Contact & Support
How can I contact you?
You can reach us through our Contact page or email us directly. We typically respond within 24 hours.
Do you have a physical gallery?
We are primarily an online gallery. Please contact us if you'd like to arrange a private viewing.